Talking About Systems: looking for systems in the news (and not)
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Posts Tagged ‘Complex Systems’

The Most Needed Skills in the 21st Century


Recently, McKinsey and the World Health Organization both asked the same question: what are the most needed skills in the 21st century?

McKinsey looked at the top 10 job skills for adults.

The World Health Organization looked at 16 life skills for K-12 students.

Both came up with same #1 skill:  complex problem solving.

The key word is complex. It’s a word that’s worth revisiting. A broken arm or a flat tire is a problem, but not a complex problem. Most complex problems like attracting the right talent, reducing a community’s emission levels, improving a company’s safety culture — all involve multiple parts and processes interacting over time. Said simply, they all involve systems. And more specifically, complex systems.

At the mention of complex systems you might be tempted to run for the hills. Stick with me. This will be worth your time. I promise.

Complex doesn’t just mean complicated.

A complex system means:

  • it changes over time,
  • it’s open to influences from outside of itself,
  • it’s capable of being chaotic and
  • it’s non-linear, meaning small inputs have large and difficult to predict results.

If you’re dealing with a complex problem, it may mean refreshing the tools in your tool box. Bullet points, matrices and flow charts can help to organize our thinking.

Yes. But we need other frameworks, habits of mind, tools and even new language (like feedback loops) when we’re dealing with the type of dynamic, interconnected, complex problems Russ Ackoff called “wicked messes.”

So, where do you start?

If you are looking for tools, consider those that are designed to make visible the often hidden connections in complex systems. Tools such as the iceberg, hexagon grouping, causal loop diagrams, stocks and flows, and systems modeling software (like Vensim, Kumu and many others).

What have you found most useful for both understanding and solving complex problems?   Join us on LinkedIn to add your thoughts and questions

(Definition of complex system adapted from Daniel Siegel, author of Mindsight).